![]() ![]() Red Giant doesn't seem to be interested in answering support emails, but I'm curious if anyone else here is experiencing the same issues. My red giant login to the application manager also times out frequently, so I have to log back in and go through all the effects to get rid of the red X on all layers using Universe, Particular, Horizon etc. The plugins were installed pre-update and seem to still work in After Effects ( though licensing keeps dropping out), but what is going on? And, even though legacy security tools, such as a password manager and MFA, attempt to deal with the problems of usernames and passwords, they depend on an. For a perpetual upgrade to the plugins I use I have to contact sales, as this isn't even available in the webshop. ![]() There's also a link to upgrade them, but that just tries to sell me some kind of Maxon subscription that I don't need or want. But it does show MBS v14 and TS v16 and also shows a partial license for these, whatever that means. The Application manager doesn't even list these. I have the Magic Bullet Suite v13 and Trapcode Suite v15. Now, none of my products show up as installed. Recently (end of last year) I was prompted to, so I updated the Red Giant Application Manager to the latest version. We are all here to help and learn together.Īnd, if you really want to get into music visualization. Don't be shocked if you post your masterpiece and people have a few useful suggestions for you. As such, we encourage an atmosphere of helpful critique. This community is meant to be a place of helpfulness. If you are here for a critique of your work Screenshots and/or videos of the thing you want to create ![]() It includes things such as:Įxact version of AE you use - not just "CS6" or "CC" or even "CC 2019", but the actual version number (for example, 11.0.4 or 12.2.1 or 13.2.0 or 13.7.2 or 13.8.1 or 17.0.2) However, for useful help, please provide as much info as possible. Once you've gone through that, here are some other helpful resources: A foundation in the basics now will prevent much frustration later. If you'd like to join us on Discord, you can do it here! Are you looking for critiques for your piece or are you showing off someone else's work that you've found that is inspirationally excellent? If you post a video, please explain in the title of your post why you're posting it. We are not here to be sold to or spammed, so no posting of your AE templates, please. We're here to help with your After Effects problems, critique your pieces, and sometimes provide a spot of inspiration. If there is still a watermark on a brand new project, and the Maxon App shows you are in a licensed state, use the top right menu of the Maxon App to send us an Error Log via a troubleshooting ticket and we'll go from there.Don't downvote a relevant submission you simply don't like kindly explain in a comment how it could be improved - anonymous downvotes don't help anybody.If you clean out the render cache and there is still a watermark but there was no watermark on a brand new project, try adjusting any of the parameters on the effect by a wide margin to force the output to re-render.For Final Cut Pro X: File > Delete Generated Event Files.For Premiere: Sequence > Delete Render Files.For After Effects: Edit > Purge > Image Cache Memory.The steps for cleaning out the render cache is dependent on whatever editing program you are using:.To remove the watermark from any project you were working on before, clean out the render cache of your host and you're good to go. If there is no watermark on a brand new project: Then you're all set.Once all of the above is done, check for a watermark in a BRAND NEW PROJECT/SEQUENCE - NOT A PROJECT YOU'D BEEN WORKING ON WHEN YOU'D DISCOVERED THE WATERMARK.Īs a troubleshooting test, try out your subscription product on a brand new sequence/project with a new clip, and apply the effect.If the subscription hasn't activated already after you signed in, use the menu to the right of the product to select the Activate option. Check that the subscription now says it's activated within the Maxon App.You can check if the email you're using has an active subscription associated with its Maxon account on my. Sign into the Maxon App with the same email used to purchase your subscription.The Maxon App is available for download from the top of this page. Make sure you have the latest version of the Maxon App.The majority of subscription watermarks are resolved by checking over the following steps in this order: If you own a perpetual (non-subscription) license to any of the Red Giant Suites or older products, consult this FAQ. This FAQ is for users who have an active subscription to Maxon One, Red Giant Complete, or Universe. ![]()
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